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Customer Service

FAQ Frequently Asked Questions I wonder if I have any questions.

  • CCTVs installed inside and outside each center combined with heat detection sensors and magnetic sensors installed at access points constantly monitor the facilities, ensuring the safety of cargo consigned by clients.

  • CALT Logis provides shuttle transportation services from Busan Port-Busan Logistics Center, Pyeongtaek Port-Pyeongtaek Logistics Center. The company also offers transportation services that suit individual client requests.

     
  • CALT Logis issues tax invoices for all services rendered.
    The company has an electronic tax invoice issuing system, which allows clients to settle by item or settle by month after the requested work is completed.

  • Quoting time and fees differ substantially depending on the type of cargo, type or work, level of difficulty, so please contact each specific logistics center to request quotes on specific items. Quote requests do not require any additional fees.
  • CALT Logis has a 750 pyeong warehouse for hazardous materials (handles type-1 ~ type-6 materials), and the company has specialized equipment and personnel for heavy cargo and lengthy cargo. City Airport Logis can process cargo using protocols that fit individual client requests.
  • Third Party Logistics (TPL) refers to services aimed at upgrading operational efficiency by diagnosing, managing, and improving logistics processes featured in the supply chain of a partner company.
    Logistics outsourcing refers to a limited range of logistical functions within the scope of services requested by the shipping company (e.g. transportation, storage, etc.). However, TPL differs from outsourcing based on the fact that the logistics company provides comprehensive logistics services using a logistics strategy that applies to the entire supply chain thanks to a strategic alliance between the shipping company and logistics company.

     
  • CALT Logis Busan offers forwarding-related services with plenty of personnel highly experienced personnel at its Seoul branch office and personnel from affiliated companies.
    Contact CALT Logis anytime for more detailed information from a person-in-charge of forwarding operations.

     
  • The City Airport Logis & Travel Co., Ltd. (CALT Logis) is a subsidiary of the Korea International Trade Association. It operates five major logistics centers at Incheon Airport, Busan New Port, and Pyeongtaek Port to provide logistic services that may help stimulate the trading activities of exporting and importing corporations. City Airport Logis offers 3PL business (storage, processing, inventory management of import/export cargo) using its logistics centers as well as CFS logistics (container storage, disassembly, sorting, warehousing/release, etc.) and services covering the overall port logistics process.

     
  • Limousine Bus fares for children apply from 6-year-old children to elementary school students.
    Free rides apply to one 5-year-old or younger infant/toddler accompanied by one passenger.
    However, if you want a designated seat for an infant/toddler, or if one passenger brings two infants/toddlers, children rates will apply.
    * You cannot occupy a seat if you do not have a valid ticket.

     
  • Reservations for limousine buses are currently only available on route 6103 (COEX City Airport ↔ Incheon Airport) Other routes will also introduce a reservation system

  • Yes, You can.

    However, you must refund your ticket at the original place of purchase.
    Please bring your credit card receipt and the card you used for the ticket purchase when you refund your ticket.

     
  • You can enjoy limousine tickets at a discounted price if you book for a group with 10 or more people. For more information, please contact the branch office that supervises the route you would like to use.

     
  • No. You can buy limousine tickets with cash, credit cards (automated ticketing machine in Gangnam, Incheon International Airport Terminal no. 1 1F bus ticketing booth, Terminal no. 2 B1F bus ticketing both, Gimpo International Airport domestic flight counter), or transportation cards (prepaid or postpaid).

  • Submit your limousine ticket number and ticket fare amount printed on your receipt along with your mobile phone number to our customer service office.

     
  • First, contact the branch office that operates the particular route you took.

    6103 : Gangnam Head Office 02-551-0757

    6100, 6101, 6102 : Gangbuk Branch 02-949-2313

     
  • You must refund your ticket at its original place of purchase. Refunds are available up to 30 days from the date of issue.
    Please be aware that limousine tickets do not have an expiration date. You can use your ticket on a later date to board the limousine bus.

  • You can purchase your ticket with cash or your transportation card at the following locations:

    6103 - 2F ticketing booth at the Samseong-dong City Airport Terminal

    6100 - Surak terminal

    6101,6102 - Gireum or Jeongneung

    Gimpo International Airport - Domestic terminal ticketing booth or boarding platform

    Incheon International Airport T1 - 1F bus ticketing booth or boarding platform (payment options at the boarding platform: transportation card only)

    Incheon International Airport T2 - B1F bus ticketing booth or boarding platform (payment options at the boarding platform: transportation card only)

    If you board the limousine at stations in the middle of route no. 6100, 6101, or 6102, you can board the bus without purchasing a ticket, then purchase your ticket when you arrive at the final destination of the limousine.

  • * Luggage lockers are located near the limousine disembarking area (2F) at the City Airport Terminal.

    Locker come in different sizes: Small (KRW 1,000), Medium (KRW 2,000), Large (KRW 3,000), Extra Large (KRW 4,000) – Extra Large lockers can fit approximately one large travel suitcase.
    Extra Large Size - Approx. 50*112*50cm (Width*Length*Height)

    Rates are for six hours. Additional fees will be charged in six-hour intervals.

     

    Sort

    Complementary (6 hours)

    Additional (6-hour repeated intervals)

    Small

    KRW 1,000

    KRW 1,000

    Medium

    KRW 2,000

    KRW 2,000

    Large

    KRW 3,000

    KRW 3,000

    Extra Large

    KRW 4,000

    KRW 4,000

     

    Example: If you use the lockers for the complementary storage hours and two additional hours, the total sum amount charged will be as follows:

    Small Lockers: KRW 1,000 + KRW 1,000 = KRW 2,000

    Medium Lockers: KRW 2,000 + KRW 2,000 = KRW 4,000

    Large Lockers: KRW 3,000 + KRW 3,000 = KRW 6,000

     

    Please use the above examples for reference.

    Available payment options include cash, Tmoney, post-paid transportation cards, mobile phones only.
    For cash payments, you can use KRW 1,000, KRW 5,000, KRW 10,000 notes. 

     

    * Luggage lockers are located in front of the foreign airline check-in counters on 1F of the City Airport Terminal.

    Small Luggage Items, Backpacks, ~ 20-inch Carriers: KRW 3,000

    21-Inch Carriers ~ 29-inch Carriers: KRW 5,000

    30-Inch ~ Carriers: KRW 7,000

    Long-term Storage (1-month): KRW 20,000

    For more details, please contact RAON Luggage Storage at 070-4227-1251.


  • Thanks to the streamlining of customs affairs, starting in August 2008, passengers using the City Airport Terminal with luggage items to declare for customs clearance may process said items at the Incheon International Airport.

  • All passengers regardless of check-in status can purchase tickets and use our limousines.

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City Airport, Logis & Travel, Korea | CEO: Yoon, Shin | Address: Teheranro 87 Gil 22, Gangnam-gu, Seoul (159-6, Samseong-dong)
Contact Us: 02-551-0077~8 | Business registration number: 367-81-00654
Copyright (C) 2019 CALT(City Airport, Logis & Travel, Korea), All rights reserved.